Privacy Policy
Personal Information Collection Statement
This Privacy Policy explains how we collect, use, disclose, and protect your personal information. We are committed to protecting your privacy and handling your data in compliance with the Personal Data (Privacy) Ordinance of Hong Kong.
Collection of Personal Data
We collect personal information for the following purposes:
- Processing domestic helper employment applications
- Verifying your identity
- Facilitating contract signing and termination
- Handling inquiries and complaints
- Providing employment intermediary services
- Improving our service quality
Types of Personal Data We Collect
The personal data we collect may include:
- Your name, identification documents, and contact information
- Documents required by the Immigration Department and relevant consulates
- Income and residence proof
- Family information relevant to the domestic helper application
- Communication records including calls, emails, and written correspondence
Use of Personal Data
We use your personal data for:
- Processing domestic helper applications
- Document verification and submission to relevant authorities
- Service provision and follow-up
- Responding to inquiries and resolving issues
- Billing and payment processing
- Service improvement and staff training
- Compliance with legal requirements
Retention of Personal Data
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. We have established data retention schedules and procedures for purging outdated information.
Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to your information is restricted to authorized personnel on a need-to-know basis.
Disclosure of Personal Data
We may share your personal information with:
- Government departments and regulatory authorities as required by law
- Overseas agencies involved in the helper placement process
- Banks or financial institutions for payment processing
- Professional advisors such as lawyers and auditors
Data Access and Correction
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Be informed about our data policies and practices
We may charge a reasonable fee for processing data access requests in accordance with the Personal Data (Privacy) Ordinance.
Language
This Privacy Policy may be translated into other languages for your convenience. In case of any discrepancy between the English version and any translated version, the English version shall prevail.
Contact Information
If you have any questions about this Privacy Policy or wish to access or correct your personal data, please contact us.